The Issue:

A non-profit organization with an important social services mission was failing due to lack of oversight. 

RG Insight:

A top-to-bottom assessment of key constituents including board, volunteers, donors and service users was conducted in order to understand the root causes of the decline.

Recommendation:

Leveraging our expertise in the non-profit sphere, we synthesized the research insights to create a path forward, by recommending a strategy and a series of tactical actions which would rebuild and regain the trust of key stakeholders and avoid shutdown of the services provided.

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